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Return & Refund Policy

Thanks for shopping at Pyrax Dental Mart.

If you are not entirely satisfied with your purchase, we're here to help.


  1. Pyrax Dental Mart offers a 3 day duration to inform of any manufacturing defect to the seller. The policy will be applicable only for electronic/electrical and mechanical items. NO chemical or instruments are covered under this return policy.
  2. The product in its ORIGINAL packing as received from Pyrax Dental Mart only will be accepted back by the seller.
  3. Damages due to mishandling or transportation will not be covered under returns policy.
  4. The orders which are received as incorrect or incomplete or less quantity should be reported within 1 day of delivery.
  5. The freight charged for the onward shipment is non-refundable and the return shipment cost will have to be borne by the buyer only.
  6. The responsibility of using a trusted shipping company to return goods lies with the buyer. Hence, we recommend using a nationalised courier service for the same.
  7. There is NO warranty for Chemical, Mechanical and Electronic/Electrical items, unless specified with the product description on the website itself.
  8. The liability of appropriate usage of the products sold on this website lies solely on the buyer.
  9. Your item needs to have the receipt or proof of purchase.
  10. There must be proper valid reason for return otherwise company has the all right to cancel the return.


  1. Once we receive your item, we will inspect it and notify you that we have received your returned item.
  2. We will immediately notify you on the status of your refund after inspecting the item. We will also let you know the refund amount after any deductions as applicable.
  3. If your return is approved, we will initiate a refund to your bank account (or original method of payment).
  4. You will receive the credit within a 10 business days.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us or write us